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Today’s organizations are asking their Human Resource departments to do more with less.

The role of HR has shifted from a supporting role to an active participant in determining an organization’s strategy. This evolution places strain on HR’s ability to successfully deliver traditional administrative service offerings.

Partnership with TELUS represents a cost effective alternative and an opportunity to make a fundamental shift in focus to core competencies. At TELUS Sourcing Solutions (TSSI) the delivery of quality and accuracy as it relates to the high volume of transactions is our most important strategic imperative

  • We serve over 200,000 employees and their families.
  • TSSI’s Contact Centre handles in excess of 250,000 calls/contacts per year for our existing clients.

PAYROLL SERVICES

Our team has extensive experience in servicing complex payrolls in the public sector, managing multiple collective agreements and payment schedules. Leverage this wealth of expertise to find increased efficiencies in your payroll processing.

  • Payroll Preparation & Calculation
  • Time collection & reporting
  • Payment Distribution. And Reconciliation
  • Accrual Processing
  • Third Party payments and reporting
  • Quarterly & Year End Tax Reporting
  • Payroll Accounting and Reporting

TSSI continues to invest in its employees’ knowledge and abilities through certifications from Canadian Payroll Association (CPA) and subscriptions to LeadingEdge Payroll Alert and Carswell Payroll Source Online.

Our payroll professionals can help you mitigate risk, ensure compliance and find efficiencies in your payroll functions.

Workforce Administration

By entrusting TELUS to manage critical Human Resources activities throughout your employees’ life-cycle, your HR professionals can focus their attention where it’s needed - HR Strategy. Rather than managing transactional work, your efforts can be applied to strategic planning, increased productivity, and improved customer service.

Choose a team of qualified Human Resources professionals, backed by best in class technology to manage your HR transactions and improve the employee experience.

Employee life cycle transactions (end-to-end processing)

  • Workforce Administration
    • New hire on-boarding
    • Transfers
  • Salary administration (step increments, annual increases)
  • Employee demographic changes
  • Leave administration
  • Life event management
  • Scheduled & ad hoc reporting
  • Employee records retention and file management
  • Compliance & monitoring
The option to deliver our solutions online, anytime via employee and manager self-service technologies creates a further opportunity to realize cost savings while improving the employee experience.

Benefits Administration

Benefits are a key component of a complete compensation package and are often the reason potential talent joins your organization. Trust TELUS to manage the transactional elements of your benefit offering.

  • Determine and maintain eligibility for benefits coverage
  • Perform annual enrolment
  • Administer collective agreement benefit offerings
  • Beneficiary/dependent maintenance
 World Class Infrastructure without Capital Investment

Our Application Managed Services deliver the expertise and the technology at the heart your Human Resource services. TELUS’ success has long been predicated upon the solid delivery of our strategy in the markets of data and wireless. We are continuously taking advantage of the latest advancements in network technology to increase network speeds, capacities and reliability.

By managing the life cycle of current technologies and the timely introduction of new ones we deliver superior service value to our customers. When you partner with TELUS to host, manage, or enhance critical HR systems and information, our experienced professionals work with you to engineer business processes which are backed by world class technology. As the custodian of critical employee information TELUS Sourcing Solutions strictly adheres to privacy, access and information recovery legislation.


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What We Do
Purple Arrow Payroll and HR Admin
Purple Arrow Workforce Contact Centre
Purple Arrow High Performance Workforce Solutions
Purple Arrow Recruitment Solutions